Privacy Notice

BrighterNest Cleaning Services

Professional Cleaning. Exceptional Standards.

This Privacy Notice explains how BrighterNest Cleaning Services Ltd ("we", "us", "our") collects, uses, and protects your personal data, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

BrighterNest Cleaning Services Ltd is the data controller responsible for your personal data. You can contact us at info@brighternestcleanings.com.

2. What Information We Collect

Depending on how you interact with us, we may collect:

• Your name, email address, phone number, and postal address
• Property details relevant to a booking, including size, condition, and access information such as key safe codes, alarm codes, and entry instructions
• Payment and billing information necessary to process a booking
• Before and after photographs taken during a cleaning job, for quality assurance purposes (see our Terms and Conditions, Clause 9)
• Information you provide when contacting us by email, phone, or through our website
• Technical information collected automatically when you visit our website, including your IP address, browser type, and browsing behaviour, via Google Tag Manager and Facebook Pixel (see Section 7, Cookies and Tracking)

3. How We Use Your Information

We use your personal data to:

• Provide, manage, and confirm your cleaning bookings
• Communicate with you about your bookings, including confirmations, changes, and any issues
• Process payments
• Allocate the correct Cleaner to your job and provide them with the property access information necessary to carry out the work
• Maintain records for accounting, tax, and legal compliance purposes
• Improve our services and understand how our website is used
• Where you have consented, send you marketing communications about our services (you may opt out at any time)

4. Our Legal Basis for Processing

We process your personal data on the following legal bases:

• Performance of a contract, where processing is necessary to provide the cleaning service you have booked
• Legitimate interests, where processing helps us run and improve our business, provided this does not override your rights
• Legal obligation, where we are required to retain certain records, for example for tax purposes
• Consent, where you have given us specific permission, for example for marketing communications or certain website tracking

5. Who We Share Your Information With

• Our self-employed Cleaners, who receive the property and access information necessary to carry out a booked job. Cleaners are contractually bound to keep this information confidential.
• Administrative support staff who assist with booking coordination, scheduling, and customer follow-up. Where this support is provided by staff based outside the UK, this is treated as an international transfer of personal data — see Section 8 below.
• Payment processors, to the extent necessary to process payment for a booking.
• Professional advisors, such as our accountant, where necessary.
• Regulatory or legal authorities, where required by law.

We do not sell your personal data to any third party.

6. How Long We Keep Your Information

We retain personal data only for as long as necessary to provide our services and to meet our legal and accounting obligations, typically for a period of six years following the end of our relationship with you, in line with UK tax record-keeping requirements. Property access information (such as key safe or alarm codes) is retained only for as long as it remains relevant to an active or upcoming booking and is deleted or securely disposed of once no longer needed.

7. Cookies and Tracking

Our website uses Google Tag Manager and Facebook Pixel to help us understand how visitors use our site and to measure the effectiveness of our marketing. These tools may collect information such as your IP address, device type, and browsing behaviour. You can control or disable cookies through your browser settings at any time.

8. International Data Transfers

Some of our administrative support functions, including booking coordination, scheduling assistance, and customer follow-up calls, may be carried out by staff based outside the United Kingdom, including in Nigeria.

Where personal data is transferred outside the UK in this way, we ensure appropriate safeguards are in place in accordance with UK GDPR, which may include the UK International Data Transfer Agreement (IDTA) or other UK Government-approved transfer mechanisms. Any staff or contractors handling personal data on our behalf, wherever they are based, are contractually required to protect that data to the same standard as required under UK GDPR, and to use it only for the purposes we have authorised.

If you would like more information about the safeguards in place for any international transfer of your data, please contact us at info@brighternestcleanings.com.

9. Photography

Photographs taken during a clean are handled in accordance with our Terms and Conditions, Clause 9. In summary: photographs are used internally for quality assurance only, will never be shared publicly without your explicit written permission, and you may withdraw consent and request deletion at any time.

10. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure of your data, where applicable
• Object to or restrict certain processing
• Request a copy of your data in a portable format
• Withdraw consent at any time, where processing is based on consent

To exercise any of these rights, please contact us at info@brighternestcleanings.com.

11. How to Complain

If you have concerns about how we handle your personal data, please contact us directly so we can try to resolve the issue. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

12. Changes to This Notice

We may update this Privacy Notice from time to time. The most current version will always be available on our website.

13. Contact Us

BrighterNest Cleaning Services Ltd — United Kingdom
Email: info@brighternestcleanings.com